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FAQ

DO YOU SHIP ANYWHERE IN THE WORLD?

Yes, we ship worldwide!

CAN I MAKE CHANGES TO MY ORDER AFTER I HAVE PLACED IT?

Yes! Please email us at info@bubskicks.com within 1 hour after you have placed the order if you need to make any adjustments.

 

ARE SIZES THE SAME FOR ALL PRODUCTS?

Since we are sourcing our products from different suppliers, our sizes may be slightly different based on each brand. We advise ordering a slightly larger size for wearable products. 

Please email us at info@bubskicks.com if you require a certain size chart in case it wasn't available on the product page.

HOW LONG IS DELIVERY?

All orders are processed within 2-7 business days. Then we pack and ship immediately to guarantee that shipments are shipped as quickly as possible.

US orders usually take between 7-22 days, while international orders may take between 2-7 weeks depending on our products suppliers, although most of the time they do arrive earlier. We use that time frame to take into account any potential delays at customs which are unfortunately out of our control.

If order isn't received after 8 weeks, please contact us at info@bubskicks.com and we will contact our suppliers and investigate the matter to resolve any potential issues.


WHAT IF MY ITEM IS FAULTY?

We strive to provide our customers with high quality products. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, we will not be able to refund the item unless it arrived damaged, deformed or entirely different to what was described or pictured on our website.

Please provide us a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at info@bubskicks.com or via Facebook Messenger on our official Facebook page. For more information please see our refund policy.
  

HOW DO I TRACK MY ORDER?

You can check on your orders status via our 'TRACK ORDER' part of our website. Simply enter in the email you used to order and the order number, eg. 1234.

We will send all information through that we receive from our suppliers. Unfortunately as we do offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking information may be limited on the customers end. For any questions please contact info@bubskicks.com or message us via Facebook Messenger on our Official Facebook Page.

 

WHAT HAPPENS IF MY PARCEL WAS NOT RECEIVED?

Once your parcels have left our suppliers warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you. 

Contact us at info@bubskicks.com

 

HOW DO I USE A DISCOUNT CODE?

Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

 

WHY MY ITEMS HAVEN'T ARRIVE TOGETHER?

It depends on what you have ordered. 

As we ship from our many distributors directly to our customers, it's common for items to arrive at separate times. This includes the majority of items under the 'SHOP' menu.

 

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

At any time email us at info@bubskicks.com

  

If you need further assistance please don't hesitate to email us at: info@bubskicks.com

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